12-23-2024 10:44 AM
I have been frustrated by this issue also. I bought a new desktop machine and it immediately updated and installed Win11 24H2 on it. I then installed my Canon software for my printer MF750C and the MF Scan Utility would fail with the message mentioned many times in this thread.
I have installed all the latest updates and including the one Microsoft released 12/10/2024, KB5048667, but none of that made the scanner software work.
Now today I reinstalled just the drivers for the MF750C under the Imaging devices in Device Manager, and it started working, and has kept working as I think I have tested after rebooting at least 10 times today.
So bring up Device Manager, (right click on the Start Menu), expand Imaging devices, then right click your device, mine says Canon MF750C Series, (2 times). Now this part is important as I checked it twice and if you don't Disable the device first it doesn't seem to work right. So right click on the device and click Disable Device. My MF750C is listed twice here in Imaging devices, so be sure to Disable Device for both of them. Then right click on it again and select Browse my computer for drivers, then select Let me pick from a list of available drivers on my computer. Your printer/scanner should be in the list, make sure it is selected, then click Next.
Mine then came back and said Windows has successfully updated your drivers. Make sure you do this for BOTH of the devices listed there, at least if it lists two of them. Windows does say it updated the device driver. I'm not sure what it did for sure but it did something.
It doesn't say you have to, but I then rebooted my machine before I tried the software, but then the MF Scan Utility works! It has kept working for 2 days now, and after many reboots!
I don't know if this will work for everyone but so far it has worked for me. I have no ideas what made it work today. Microsoft and Canon, (and apparently HP and Brother), need to talk and get this resolved for people!
Merry Christmas!
01-26-2025 03:41 PM
Many thanks. Unfortunately, this procedure didn't work for me. I have a question re: the 2 MF750C's listed in device manger.
When I searched for the first driver, Win11 recommended Microsoft's eSCL driver. The second driver was for the MF750C.
Did you also experience that?
Thanks!
Jon
01-30-2025 08:41 AM
This problem tortured me 7 days until I found Dale_1973 posting, then the problem was solved. Thanks Dale! I hope you PCW and someone out there can solve this problem by using Dale_1973's method. My case may be different from you. I wish you LUCK.
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