cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

CaptureOnTouch not saving file name

CristyRCS
Apprentice

Normally when I am on the Scanning Shortcut screen I create the name of my file then proceed to scan. However as of today, after I scanned my document I noticed my file names are not saving from what I had put in on the previous screen. It has reverted back to "Image_001" before I have even pushed the finish button after scanning. 

I did have to uninstall and re-install the software and driver today as the scanner randomly stopped working halfway through my work day and kept giving the error "The directory or file cannot be created". That happened spontaneously after I had been scanning for about 4 hours with absolutely no issues. That issue went away after I uninstalled and re-installed everything, but now this new issue of my file names not saving after scanning has occurred. I need the scanner to keep the file name in the output settings after every scan. How can I fix this? 

1 REPLY 1

Tiffany
Moderator
Moderator

Welcome to the forum!

So that the Community can help you better, we will need to know which model imageFORMULA Scanner and  version of Windows or macOS are you using? Do you connect to your printer using a USB cable or Wi-Fi? Any other details you'd like to give will only help the Community better understand your issue.  If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

National Parks Week Sweepstakes style=

Enter for a chance to win!

April 20th-28th
Announcements