11-12-2014 05:24 AM
Hi There,
We've been having this printing issue for the last two months where the printer stops taking network prints at a certian point. Each and every time we need to reset the printer by powering it off and on to get it back online. Few canon technicians came and said that we may have a network issue.
Therefore, I started to trace the network activity using wireshark and found that the printe shows "TCP window full & Zero window probe ack" error when sending print. This happens when printer stops printing. I'm assuming that this has nothing to do with the network as I've replaced a new switch as well to see if network causing a problem.
below seen is a screen of error log... 1.119 is my client & 1.7 is the printer.
Any advise on this?
12/18/2025: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R6 Mark III - Version 1.0.1
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.