Canon Pixma ix6820 won't allow me to open Quick Utility Toolbox

[mikachu]

Hello!

I just purchased the Canon ix6820 and am trying to open the calibration tool, but the window is saying I need to open it via the "Quick Utility Toolbox". When I try to add my printer to it, it says it's nowhere to be found.  I even tried using a USB, but to no avail.  Also, the colors are printing really dark/muddy. Please help!!

[Danny]

Thanks for joining the conversation, mikachu!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[mikachu]

I'm running macOS!  I still can't get the Quick Utility Toolbox to work! 😞