07-20-2023 07:55 PM
The latest update v3.6.1 still doesn't work with HEIC photos taken on Samsung S23. It only shows JPG and PNG photos. Given that iPhone photos are all in HEIC, the app should have the ability to read HEIC files. It's strange that the Android app doesn't support it.
07-20-2023 08:03 PM
So that the Community can help you better, we will need to know what model Canon equipment you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
Thank you!
07-21-2023 02:09 PM
I'm using the Ivy 2 mini printer. The app is v3.6.1 build 510. The phone is Samsung Galaxy S23 running Android 13.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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