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Canon MX410 Keeps Going offline for Wireless Network printing

dahinz
Apprentice

Hi,

 

I am having this same problem others have reported.

 

I am running mulitple MacBook Airs with latest Mac OSX.

 

With the latest the Apple OS upgrade, the Canon MX410 printer keeps going offline for wireless network printer.

I am using the latest drivers from canon driver 13.7.1.0.

 

I tried to re-set the printer using the manual default install, but did NOT stop the printer from going offlline when attempting to print to it wirelessly.

 

Can you help?

 

thanks,

David

 
1 REPLY 1

dahinz
Apprentice

Hi,

 

I called Canon technical support by phone.

 

The tech support rep walked me through fixing this issue.

 

I had to download the latest driver from Canon and install it on my system, as El Capitan somehow forced the printer to use a Bonjour driver instead of an actual printer driver.

 

After downloading the driver and rebooting both the printer, I am now back to wireless printing.

 

Canon technical support person actually called me back to make sure everything was working correctly.

 

Best technical support I have had in many years.

 

thanks Canon!

David

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