Canon IJ Print Utility Not Providing Media Information Option

[ssmall81]

Running MacOS 13 (Ventura), have installed latest CUPS Driver Firmware for Pro-300, have added new media to printer using media configuration tool but when it comes time to update the printer driver to add the new media, the Printer Utility dialogue box does not display a media option for me to update. When I try clicking the option to change, it only displays custom settings and will not let me switch to anything else.

I’ve deleted the driver, reinstalled, deleted the printer, added again, restarted both computer and printer and still have not been able to get the driver to show media information to allow me to update the driver with my new media type I added.

Any suggestions are greatly appreciated, thanks!

[aldenc]

I've stumbled upon a fix for this, I hope it works for you too!

I had to reconnect my printer to my wifi network because I had changed the password on my 2.4 GHz wifi band. In the past I had installed the driver with the printer connected to 2.4 GHz (because it can't connect to 5 GHz) and my computer connected to 5 GHz, but it seemed to work fine - the installation utility finds and installs the printer successfully - but I saw the same problem that you described above where the printer utility doesn't show any options other than "custom settings".

I started over and ran the driver installation with my computer also connected to the 2.4 GHz wifi band, and the printer utility installed correctly this time.

Hope this helps!