06-05-2025 02:57 PM - edited 06-05-2025 02:58 PM
I am trying to initiate scan from my computer using PIXMA G7020 Wireless All-in-One printer. I am able to print over wireless network. On selecting Document in IJ Scan Utility, I received "Cannot communicate with scanner. Possible reasons: ...". I cannot even initiate scan from printer panel as it says it cannot find computer and there is no USB storage device. How can I connect so that I can scan from computer?
06-05-2025 02:59 PM
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06-05-2025 04:54 PM
I am using Windows 10 enterprise (10.0.19045) Build 19045 on my Dell 5530 Latitude laptop. Both are connected to same network using wifi. I am able to print from same setup from my laptop using the same PIXMA G7020 Wireless All-in-One printer.
06-05-2025 05:21 PM
Here are screenshots of clicking o Scan in ScanGear.
07-19-2025 03:50 PM
All of a sudden I am also having this problem. As in the past, it still prints fine from my Dell Windows 11 desktop via the wired USB connection (I have never used the wireless connection) but the scanner no longer responds. Now when I try to use the IJ Scan utility software, the "Preparing to scan" pops up as usual, but nothing happens for 10 minutes, it times out and gives me error codes: 5,206 & 8. I can't even locate 5 & 8 in the manual. Any suggestions?
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