cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot scan from computer using PIXMA G7020 - Cannot cummunicate wth scanner

theeuge
Apprentice

I am trying to initiate scan from my computer using PIXMA G7020 Wireless All-in-One printer. I am able to print over wireless network. On selecting Document in IJ Scan Utility, I received "Cannot communicate with scanner. Possible reasons: ...". I cannot even initiate scan from printer panel as it says it cannot find computer and there is no USB storage device. How can I connect so that I can scan from computer?

4 REPLIES 4

Danny
Moderator
Moderator

Thanks for joining the conversation, theeuge!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

I am using Windows 10 enterprise (10.0.19045) Build 19045 on my Dell 5530 Latitude laptop. Both are connected to same network using wifi. I am able to print from same setup from my laptop using the same PIXMA G7020 Wireless All-in-One printer.

Here are screenshots of clicking o Scan in ScanGear.

 

theeuge_0-1749158316018.png

theeuge_1-1749158331805.png

theeuge_2-1749158387592.png

 

DCMoneague
Apprentice

All of a sudden I am also having this problem. As in the past, it still prints fine from my Dell Windows 11 desktop via the wired USB connection (I have never used the wireless connection) but the scanner  no longer responds. Now when I  try to use the  IJ Scan utility software, the "Preparing to scan" pops up as usual, but nothing happens for  10 minutes, it times out and gives me error codes: 5,206 & 8. I can't even locate 5 & 8 in the manual. Any suggestions? Add Image-LR.jpg

Holiday
Announcements