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Can't use ImageRunner 2520 Scanner with MF Scan Utility error 255,0,0

noNemo
Apprentice

Hello

 

I have trouble using the ImageRunner 2520 scanner with MF Scan utility on Windows 7.

 

The ImageRunner 2520 is connected through ethernet, and I can print with it on all my machines.

I have MF Scan Utility installed and ScanGear2 Tool installed too.

After I link the scanner with ScanGear2 Tool, I launch the MF Scan Utility but another printer is selected; MF620C which I no more have. Then after I try to scan with ScanGear on MF Scan Utility, it tell me error 255,0,0

Thank you for any help.

1 REPLY 1

Danny
Moderator
Moderator

Hi, noNemo!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

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