Can't print wirelessly after installing Windows 8.1 Update

[richardjen]

My imageClass mf4890dw was working fine before with Windows 8.1 over wireless network. But I can't print after installing Windows 8.1 Update. It shows Status "Error - printing" in the print queue.

I downloaded MF4800_Series_MFDrivers_W64_us_EN_2.exe and try to install the driver again, but it couldn't find the wireless network printer.

Wireless printing on my other PCs with Windows 7 and Windows 8 are working fine. But wireless printing for two PCs with Windows 8.1 stop working after installing the latestest Windows 8.1 Update.

Please help.

Thanks,

Richard

[Patrice]

Hi richardjen.

I know this issue is frustrating and I will be glad to assist you.  I would like to ask a few questions, if that is okay:

1. Were you able to uninstall the drivers before reinstalling them, or did you receive any errors?
2. How many icons for the MF4800 Series are listed in the [Devices and Printers] window?

I look forward to your reply.  Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

[richardjen]

Hi,

1. I did not uninstall the driver. I just tried to re-install one with the downloaded driver, but it couldn't find the printer over the wireless network.

2. There are three icons - a. Canon MF4800 Series (FAX), b. Canon MF4800 Series UFRII LT(this is the default) and c. Canon MF4800 UFRII LT XPS.

Thanks,

Richard

[richardjen]

Correction, there ae four icons. The icon for "Canon MF4800 Series" looks like disabled.  

I am able to connect to the printer by http://192.168.0.109 form my other PC where the printer is working fine. Looks like something changed after I installed the Windows 8.1 Update, I can't connect to the http://192.168.0.109 from the newly upadated PC. So it is a network problem, just don't know why it can't ping the same IP address anymore.

Any suggestion based on this new information?

Thanks,

Richard

[richardjen]

Nevermind, I've figured this out. My dual band wireless router has WLAN Partition enabled, devices using different band can't see each others. I disabled this feature and all is wrknig now.

Thanks,

Richard

[Patrice]

Hi richardjen.

Thank you for that information.  I'm glad to hear that you were able to resolve the issue.

Have a good day and thank you for choosing Canon.