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Can't connect printer to wifi (new router)

NikkiRose
Apprentice

I can't connect my printer to my new router. I have a Pixma MX490.

When I follow the instructions to connect, it displays my router, but doesn't give me the option to enter a passcode. It says "connecting" then "Failed to connect to the wireless router."

From my LAN printout:

- Connection is inactive

- SSID displays the correct router

- Signal strength is 0%

Any suggestions?

 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi NikkiRose,

When you attempt to connect your printer but you are not given an option to enter a password, that is an indication that your router does not allow for that type of connection method.

To connect your PIXMA MX490 to your new router, please use the WPS method.  Please consult your router's documentation to determine how to enable WPS on the router.  Once enabled, please follow these steps in this article to set up your PIXMA MX490 for wireless use using the WPS method:

PIXMA MX490 Wi-Fi Setup using WPS

 

 

 

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