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Can not scan with MP560 and MP Navigator EX

MattWithAHat
Apprentice

Hello,

 

I have a MP560 printer and have MP Navigator EX installed. The printer is set up for wifi. I can print without any problems, but when I want to scan something via MP Navigator EX I get the error that no connection can be established, because the printer seems to be turned off or not connected. It is correctly connected via wifi however (as I said, printing is no problem).

 

How can I fix this problem?

3 REPLIES 3

collilly
Apprentice

I don't see an answer to this question. 

I have 2 options, the first option is to get rid of the canon and use my epson. 

But if you have an answer to why it won't scan please share. 

Actually all I really want to disable the WIFI.  

Patrick
Product Expert
Product Expert

Hi MattWithAHat,

 

What version of Windows or Mac OS X is installed on your computer?

Hi collilly,

 

What version of Windows or Mac OS X is installed on your computer?

Do you get an error when you attempt to scan?  If so, what error do you get?

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