Canon Community

DPS0407 · ‎01-22-2023

Just upgraded my internet to a 5G system and now can't use my printer. It would appear that there are no drivers for this product to connect wirelessly to a 5G network? Anyone have any insight? Hate to buy a new printer unless absolutely necessary. Not pleased with their customer support page/chat bot not helpful.

shadowsports · ‎01-22-2023

Greetings ,

Its not a driver's issue. This is hardware. The printer only has a 2.4Ghz radio. It is not dual band and cannot connect to a 5GHz broadcast.

~Rick
Bay Area - CA

~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

rs-eos · ‎01-22-2023

"5G" is cellular. For your printer to connect wirelessly, it will need to use WiFi. Specifically 2.5GHz. Are you able to set up a local WiFi network with your internet? Hopefully it will have both 2.5GHz and 5GHz capability.

--
Ricky

EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L, 600EX-RT (x6), ST-E3-RT
EOS C70, RF 24-70 f/2.8L IS, EF-EOS R 0.71x

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