Canon Community

DPS0407 · ‎01-22-2023

Just upgraded my internet to a 5G system and now can't use my printer. It would appear that there are no drivers for this product to connect wirelessly to a 5G network? Anyone have any insight? Hate to buy a new printer unless absolutely necessary. Not pleased with their customer support page/chat bot not helpful.

shadowsports · ‎01-22-2023

Greetings ,

Its not a driver's issue. This is hardware. The printer only has a 2.4Ghz radio. It is not dual band and cannot connect to a 5GHz broadcast.

~Rick
Bay Area - CA

~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It

rs-eos · ‎01-22-2023

"5G" is cellular. For your printer to connect wirelessly, it will need to use WiFi. Specifically 2.5GHz. Are you able to set up a local WiFi network with your internet? Hopefully it will have both 2.5GHz and 5GHz capability.

--
Ricky

Camera: EOS R5 II, RF 50mm f/1.2L, RF 135mm f/1.8L
Lighting: Profoto Lights & Modifiers

Canon Community

5Ghz Drivers for TS6420 Printer???