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New Contributor
Posts: 1
Registered: ‎02-09-2019

mx922 wont print black text

I brought my mx922 out of storage (3 years), loaded it up with all new ink tanks, ran several cleaninings and test pages, tried to get it linked to my router, now it wont print black text, says one magenta tank is low. Can anyone help me before I put a bullet in it and buy a cheap printer that just works?

 

Product Expert
Posts: 852
Registered: ‎11-19-2018

Re: mx922 wont print black text

[ Edited ]

Hi scottsanty,

 

You can trying reseating the print head. If there is any ink behind the print head, this should clear remove it. Please click HERE for illustrated information on reseating te print head.

 

If that does not resolve your issue, , you can take the printer to any local repair shops in your are to have it repaired since the printer is out of warranty.

 

You also qualify for the Canon Upgrade program.This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

 

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.

 

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