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New Contributor
Posts: 2
Registered: ‎06-09-2018

mg 7520 not printing black

Hi! - I'm trying to print a file that contains only black text/graphics- but it prints in blue instead... New black cartridges. no stickers covering nozzles, all are in the correct spaces in the printer. I ran the nozzle tests and it prints fine for the tests, but not for the actual document. 

I took out all new cartridges and put them back in, I have done all cleanings available on the printer- and it continues to do the same thing.

I've tried printing as a "photo" and was horrible, printed SOME black but mainly blue. 

I've had the printer for 2 1/2 years and would really like to keep it going longer. 
Please advise. Thank you!

Product Expert
Posts: 359
Registered: ‎01-20-2016

Re: mg 7520 not printing black

Hi tcornellas,

 

In order to better assist you, allow me to ask a couple questions:

  • Are you able to print black from other programs?
  • Are you using grayscale printing?
  • Which version of Windows or Macintosh are you using?

I look forward to your reply.

New Contributor
Posts: 2
Registered: ‎06-09-2018

Re: mg 7520 not printing black

RESOLVED:: - It wound up being a faulty ink cartridge. even though the ink cartridge was new, something was faulty with it... Iam not sure if it was the sensor on it or what- but by changing out that ink cartridge, it was resolved. Smiley Happy

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