12-28-2019 08:27 AM
I am unable to use my scanner. I keep receiving an error message that says
"A required file is missing or corrupted or settings are incorrect. Try install again".
I have also received the error "jp.co.canon.ij.scanutilitylite.icadriver error 9958"
I have deleted and re-installed the printer over and over again, I have downloaded the drivers and even returned settings to factory default. I have a mac, I have read through manuals and don't know what else to do. I can copy fine, I just can't scan anything. Please help!?
Solved! Go to Solution.
12-28-2019 09:37 AM
Greetings,
It might be easier for us to help if we knew what MAC OS you were running?
You must install the following driver in order to Scan:
This driver works with any MAC OS since ElCapitan and supports Catalina
Let us know how ot goes
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
12-28-2019 09:36 AM
Hi, kimhib1!
So that the Community can help you better, we need to know exactly which version of macOS is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
12-28-2019 10:54 AM
Hi,
I am running Catalina 10.15.2 on my Mac
Thanks!
12-29-2019 09:10 AM
And after installing the driver I referenced above the result was???
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
01-05-2020 12:26 PM
Yes! It worked! Thank you so much!
01-07-2020 12:16 AM - edited 01-07-2020 12:18 AM
Thanks for your reply, appreciate the feedback.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
12-28-2019 09:37 AM
Greetings,
It might be easier for us to help if we knew what MAC OS you were running?
You must install the following driver in order to Scan:
This driver works with any MAC OS since ElCapitan and supports Catalina
Let us know how ot goes
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
04-18-2020 01:26 PM
Thank you, very helpful for me too!
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