08-22-2017 12:53 AM
My printer will not scan from the quick menu. An error message will pop up saying "Printer in use or an error has occured. Check Status." I am able to scan using paint. I'm using windows 7. I've tried rebooting the printer and laptop, uninstalling the drivers and reinstalling still no way to scan using the utility.
08-23-2017 07:09 AM
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below: