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Occasional Contributor
Posts: 5
Registered: ‎04-24-2021

Norton 360 and Pixma Scanner

[ Edited ]

Does anyone know how to adjust Norton 360 to not interfere with the scanner on my Pixma TR4520 MFP?


The printer is USB connected ONLY - no network of any kind.


The Scan Utility reports error code 5,156,69. The scanner is NOT visible in the Windows Paint applet.

Esteemed Contributor
Posts: 3,617
Registered: ‎11-19-2017

Re: Norton 360 and Pixma Scanner



I cannot say with certainty that Norton is your issue, but it wouldn't surprise me.  Personally, it it not software I would recommend or wish on anyone.  




Open the Application > select Administrative Settings > Select the Configure option listed under Program Exclusions > press the Add button, browse to the application you would like to allow.



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