Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 5
Registered: ‎04-24-2021

Norton 360 and Pixma Scanner

[ Edited ]

Does anyone know how to adjust Norton 360 to not interfere with the scanner on my Pixma TR4520 MFP?

 

The printer is USB connected ONLY - no network of any kind.

 

The Scan Utility reports error code 5,156,69. The scanner is NOT visible in the Windows Paint applet.

Esteemed Contributor
Posts: 3,617
Registered: ‎11-19-2017

Re: Norton 360 and Pixma Scanner

Greetings,

 

I cannot say with certainty that Norton is your issue, but it wouldn't surprise me.  Personally, it it not software I would recommend or wish on anyone.  

 

Steps:

 

Open the Application > select Administrative Settings > Select the Configure option listed under Program Exclusions > press the Add button, browse to the application you would like to allow.

 

 

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~ImageClass MF644Cdw
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement