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New Contributor
Posts: 2
Registered: ‎01-03-2017
Accepted Solution

New mx922 print head alignment error 2500

I am installing  a NEW mx922 printer.  During the head alignment setup an error is shown:

 

"Auto head align has failed"  Support code 2500.

 

How can I get past this issue?

 

Best regards,

 

Mike

Moderator
Posts: 532
Registered: ‎06-05-2013

Re: New mx922 print head alignment error 2500

Hi Mtjames1,


Welcome to the Canon forums! This error is typically caused by the paper size being something other than A4 or letter size in the lower cassette. Please double check that the paper is this size. We hope this helps!

New Contributor
Posts: 2
Registered: ‎01-03-2017

Re: New mx922 print head alignment error 2500

I solved my own problem with the help of amazon.

 

Remove power.  

Hold the power button down for 1 minute. Release.

Plug it in.

Turn on with power button.

Try the setup again.  Worked fine.

Called an ESD cycle.

 

Hope this helps.

New Contributor
Posts: 1
Registered: ‎03-12-2017

Re: New mx922 print head alignment error 2500

Tiffany, your way does not provide any help.  I used the paper it came with and kept getting this error.  This was of no help.

Please use the suggestions from the user with the help from Amazon. Unplugging, hitting the power button for 1 minute, and re-do.  Worked!!!!!  Thank you!

New Contributor
Posts: 1
Registered: ‎04-17-2017

Re: New mx922 print head alignment error 2500

Tiffany, I second the above. I used the same (mysterious) paper supplied with the printer and also had this issue over and over (this is like the 10th printer I've hooked up so I am not new to this).

I also followed the "amazon" way and it worked.

This instruction should be included in future manuals as clearly it is a "defect" of sorts.

Working perfect now.
New Contributor
Posts: 1
Registered: ‎04-30-2017

Re: New mx922 print head alignment error 2500

Just bought it today for my mom and have spent 2.5 hours trying to overcome the 2500 error.  Did both suggestions metioned above, with no success.  The MP-101 paper comes out with nothing on it and I get the  2500 error message.  Verified that all cartridges are installed correctly, verified output paper slot not exposed to bright light.  We actually have one just like this at home and have had no problems (which is why I purchased this one).  I am so ready to return the thing.  Any other suggestions at all???

Thanks in advance!

New Contributor
Posts: 1
Registered: ‎07-07-2017

Re: New mx922 print head alignment error 2500

Mike,

I have rebooted by unplugging and holding on / off button for a minute then plugging back in. I am still getting error 2500.

Have you heard if there is something else causing the issue.When lifting the scan lid, can you tell me what the corner door towards front right is for? When lid is lifted it has T1R there. Do you know if anything should be there. I had removed the orange plastic piece it had there as directed.

I'm asking you, because like you Tiffany did not have the right answer. I have been messing with this for hours. Frustrating!!

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: New mx922 print head alignment error 2500

Hi carter1,

 

To try and resolve the 2500 error, please follow the steps outlined here.  Should you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎11-23-2015

Re: New mx922 print head alignment error 2500

I tried all the things that resolved the issue to some of you. None of it worked in my case. I called support for help and they determined that the print head was actually defective. They sent me a new machine, and voila! The set up went like it should without a hitch. I was happy that it was resolved with such expediancy. It works like a dream now. Very happy!

New Contributor
Posts: 1
Registered: ‎05-30-2018

Re: New mx922 print head alignment error 2500

My new MX 9220 started with the error 2500.  I bought it a few months ago and then smashed my shoulder requiring replacement.  I am now far enough along therapy-wise to lift it on the desk and now I cannot get it set up.  Tried all the remedies including maintenance from the LCD or from my computer.  It just stares at tme funny.

 

Decided to star over and began by removing all the cartridges.  All the lights lit but Magenta is stuck!  The litte release tab doesn't do it and the back seems to be really tight.  

 

Please, this could be my issue.  How do I remove this cartridge?

 

Thank you in advance.

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