I have a paper jammed in printer...and I cannot open the back part of the printer to release it

[sandrayannetta]

Canon MG3122 printer

Paper is jammed in the back...cannot be seen from front.

Most printer have a release panel on the back to access the roller..

Cannot find it on this printer.

HELP!  Thanks

[Patrick]

Hi sandrayannetta,

If you can see the jammed paper at the front tray, or you cannot see the paper either at the paper output slot or at the front tray, remove the paper from the transport unit.  Remove the paper following the procedure below:

1. Turn the machine off, then unplug the power cord.
   
   
2. Stand the machine with the right side facing down.
   If you can see the jammed paper at the front tray, stand the machine with the front tray open.
   
   Important:
   
   • When you stand the machine, confirm that the document cover is closed.
   • When you stand the machine, hold it securely and be careful not to hit it on a hard object.
     
     
3. Push the open lever to open the transport unit.
   
   
   
   (A) Open lever
   
   
   
   When you open the transport unit, support it with your hand so that it does not fall down.
   
   
4. Pull out the jammed paper slowly.
   
   
   
   
   Note:
   
   • If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper.
   • If you cannot remove the jammed paper from the transport unit, close the transport unit, stand the machine upright, then open the paper output cover to remove the paper.
     
     
5. . Close the transport unit.
   
   
   
   Note:
   • After you close the transport unit, do not keep the machine standing upright.
     
     
6. Plug the machine back in and turn the machine back on.
   
   
7. Reload the paper.  All print jobs in the queue are canceled. Reprint if necessary.