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New Contributor
Posts: 3
Registered: ‎03-25-2020

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Pixma mx922 Canon won’t print keeps giving code 1007 that there’s no paper in upper deck but I want to print Letter size and lower deck is full
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New Contributor
Posts: 3
Registered: ‎03-25-2020

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

 
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New Contributor
Posts: 3
Registered: ‎03-25-2020

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Someone please help. I adjusted the tabs on lower deck to fit paper size and it’s set for “letter” size paper. My kids are at home trying to print the homework since no school from covid19.
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Registered: ‎10-25-2012

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Hi Tammy1,


Welcome to the Canon Forums!

 

The Forums aren't intended for immediate assistance. If your question is of an urgent nature,click HERE to visit your My Canon Account to discover your personalized support options.

 

If you're outside of the USA, please click HERE to find your support options. 

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New Contributor
Posts: 4
Registered: ‎12-05-2015

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Check your settings in the print dialog box. Be sure you are trying to print 8.5x11 size paper from the lower cassette and not the photo (upper) cassette.

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New Contributor
Posts: 2
Registered: ‎05-08-2020

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Hi This was only solution that worked Selecting paper size through app Thank you for posting tip! Cannon should improve printer’s menu on machine to select paper size per print and also clear Printer’s queue on machine too This app saved the day! I wonder why it stopped working? I printed from phone’s gallery before all the time without issues?
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New Contributor
Posts: 3
Registered: ‎11-02-2016

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

I have the same error, but I have already set the paper size and checked to make sure it is going to the default lower tray, and i still get this error.   There has to be someway to change this function, it is making the printer useless.  I have tried printing an e-mail and a pdf, and a spread sheet all with the same useless behavior.  I would like to disable the upper tray completely, and only enable it by choice which is once in the past 5+years.

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New Contributor
Posts: 2
Registered: ‎05-08-2020

Re: I have a MX922 and I am getting a support code 1007. There is no paper in cassette (upper)

Hello download app cannon print/selfys and change paper size there once Bluetooth to printer This cleared issue for me
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