Canon PIXMA MG 2100 Color Printing Problem

[bobbysue]

I have just purchased a MG 2100 and installed it on a HP Pavillon HTE Desktop.  The scanner works great!, the copier works great!  BUT when I try to print a color picture from AOL emails it won't print the picture unless it is in Black and White. This printer is wired to a USB site on the front of the computer.

 Therefore, I have had to hook up my wireless HP Photosmart to print the color emails for me.  In addition I have a HP Laserjet P1006 for B/W only.  I would like to get the Canon to print the color emails and remove the HP Photosmart printer so I can use it in another part of the building.  Any suggestions on fixing the color printing on the Canon.

[Devin]

Hi bobbysue!

It sounds as though your PIXMA MG2100 is not printing in color but is printing from the black ink.  What we can do is perform a Nozzle Check to confirm this.  Here are the steps to do so:

Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle.

Note:

If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE cartridge whose ink is low.

You need to prepare: a sheet of A4 or Letter-sized plain paper

1. Make sure that the power is turned on.
   
   
2. Load a sheet of A4 or Letter-sized plain paper in the front tray.
   
   
   
   
3. Open the output tray extension, open the paper output tray, then extend the paper output support.
   
   
4. Print the nozzle check pattern.
1. Press the Maintenance button to display A.
   
   
2. Press the Color or Black button.
   The nozzle check pattern will be printed.

This is how your Nozzle Check should look:

If this does not match, we should perform some deep cleanings.  I have provided steps below to do so:

• Make sure that the power is turned on.
  Clean the print head deeply.
  
  
• Clean the print head deeply.
  
  1. Press the Maintenance button repeatedly until y is displayed.
     
     
     
     
  2. Press the Color or Black button.
     The machine starts cleaning the print head deeply.
     Do not perform any other operations until the machine completes the deep cleaning of the print head. This takes about 1 to 2 minutes.
     
     
• Check the print head condition.
  When the deep cleaning is complete, the LED (Light Emitting Diode) returns to the copy standby mode.

Please perform up to four deep cleanings and check the Nozzle Check to see if it improves.  If it does not, unfortunately, the printer would require service.  Please contact us by visiting http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer to hear about your service options.

[bobbysue]

Thanks, Devin, I will give a try.

[Helaury]

I determined that color printing works by printing the nozzle check pattern.

However, I have the same color printing problem as that described in this thread: if I print a pdf containing color it comes out black & white. In other words, I simply cannot print in color mode.

Platform: OS X 10.6.8

Printer: MG2150,

Please help.

[Helaury]

Here's the solution:

• Printer set up > Utility
• Open Printer Utility > Ink Cartridge settings
• Set to Both Black & Color.

[LMorland]

Hi!  My problem is with the PIXMA MG5320, but it's an identical problem. You wrote:

Here's the solution:

• Printer set up > Utility
• Open Printer Utility > Ink Cartridge settings
• Set to Both Black & Color.

 Here's my naive question.  Do you mean "Printer set up" through your computer, or on the unit itself?  

[Patrick]

Hi LMorland,

Let's make sure that your PIXMA MG5320 is working correctly:

 1.  Press <HOME>.

 2.  Rotate the menu to Maintenance and press <OK>.

 3.  Press <OK> on Print nozzle check pattern.

 4.  Press <OK> on Yes.

The Nozzle Check will print.  Please compare your printout to the example that has been attached to the bottom of this post.

Does the Nozzle Check print correctly?

[salnass1]

Hello,

I have a problem with my canon pixma MG 2100. The scaner works great. However it does not print at all. the paper stucked in the printer every time I try to print something and it always shows me that the paper is  jammed. It shows me that I have to remove the jammed paper and press START botton, I did that many times and still it does not print any thing. 

[BillS]

Hi salnass1,

If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
 

You need to prepare: three sheets of A4 or Letter-sized plain paper

1. Make sure that the power is turned on and remove any paper from the front tray.
    
2. Open the paper output tray.
    
3. Clean the paper feed roller without paper.
    
   1. (1) Press the (Maintenance) button repeatedly until b is displayed.
      
       
   2. Press the Color or Black button.
      The paper feed roller will rotate as it is cleaned.
       
4. Clean the paper feed roller with paper.
    
   1. Make sure that the paper feed roller has stopped rotating, close the paper output tray, then load three sheets of A4 or Letter-sized plain paper in the front tray.
       
   2. Open the output tray extension, open the paper output tray, then extend the paper output support.
       
   3. Make sure that b is displayed on the LED (Light Emitting Diode), then press the Color or Black button.
      The machine starts cleaning. The cleaning will be complete when the paper is ejected.

      Reference:  After the cleaning is complete, press the Stop/Reset button to return the LED to the copy standby mode.

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