01-09-2019 03:02 PM
My Canon MP960 Printer is printing alternating lines in black then green (one line black then two lines green). I have tried deep cleaning and head aligning and even cleaned both the bottom plate and the roller. When I print the nozzle pattern it looks like this. Can you please recommend a next step?
01-10-2019 01:29 PM
Please attach a picture of the the labels from the ink tanks installed in the printer with your response since cleaning the nozzles does not resolve the issue.
We look forward to your reply.
01-16-2019 10:26 AM
Thanks for sending the picture of the inks and the print out. All the light on the ink are lit so that is good. There is most likely a issue with the print head that is causing the ink to not be distributed correctly.
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