08-13-2018 07:31 PM
08-13-2018 07:43 PM
Welcome to the Canon Forums and thanks for your post!
Yes, definitely try downloading the MP Navigator EX software under the 'Software' tab on the website and you should be good to go. If the issue persists, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
08-16-2018 09:07 PM
Thank you for your reply to my question.
Any chance you can provide a link? I cannot readily see the software tab on the Canon USA website.
08-17-2018 11:08 AM
The MP Navigator needs to be installed in order to scan. Visit www.usa.canon.com and search for the MG5220 to access the software downloads for the product.
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08-17-2018 11:20 AM
Thank you - Duh - I was not looking at the Software Tab, found it. I will install the MP Navigaor and go from there.