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New Contributor
Posts: 4
Registered: ‎08-13-2018

Canon MG 5200 Pixma Printer Scanner set up on Computer without CD - how to?

I have a Canon MG 5200 printer, and am happy with it. I had to get a new computer, cannot find the CD. I downloaded the two drivers from the Canon website, and am now able to print wirelessly. I tried to scan a document, and get a message "Set the PC to start scanning". I do not see the MP Navigator EX application in the drivers I installed - is that what I am missing? Under Canon U Network Utilities, there is one sub tab, Canon U Network Scan Utility, but does not open up. I do not see any more drivers under the MG 5200 on the Canon web site. Any suggestions? Thanks,
Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: Canon MG 5200 Pixma Printer Scanner set up on Computer without CD - how to?

Hi, arun_veer!

 

Welcome to the Canon Forums and thanks for your post!

 

Yes, definitely try downloading the MP Navigator EX software under the 'Software' tab on the website and you should be good to go. If the issue persists, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.

 

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
  
Thanks!

New Contributor
Posts: 4
Registered: ‎08-13-2018

Re: Canon MG 5200 Pixma Printer Scanner set up on Computer without CD - how to?

Jason:

 

Thank you for your reply to my question.

Any chance you can provide a link? I cannot readily see the software tab on the Canon USA website.

Product Expert
Posts: 2,945
Registered: ‎10-16-2012

Re: Canon MG 5200 Pixma Printer Scanner set up on Computer without CD - how to?

Hello.

 

The MP Navigator needs to be installed in order to scan.  Visit www.usa.canon.com and search for the MG5220 to access the software downloads for the product.

 

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New Contributor
Posts: 4
Registered: ‎08-13-2018

Re: Canon MG 5200 Pixma Printer Scanner set up on Computer without CD - how to?

Michael:

 

Thank you - Duh - I was not looking at the Software Tab, found it. I will install the MP Navigaor and go from there.

New Contributor
Posts: 4
Registered: ‎08-13-2018

Re: Canon MG 5200 Pixma Printer Scanner set up on Computer without CD - how to?

Thank you for your advice - I downloaded the MP Navigator, and can now scan documents.
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