cancel
Showing results for 
Search instead for 
Did you mean: 

lens will not come out when you get ready to take pictures

patrickl
Apprentice
 
3 REPLIES 3

jfo
Rising Star

Is the battery fully charged? Does the screen turn on?  What camera are you talking about?

I am having the same problem with my PowerShot A2200. The battery is fully charged, but my lens will not open, displaying "lens error".

 

Nothing is blocking the lens - and I had no problems leading up to this. Camera hasn't been dropped either.

 

Camera will display typical "warm up" Canon screen, but nothing else - other than stating Lens Error - will restart automatically.

 

Camera is 13 months old. Perfect until now!

 

HELP!

Please remove the battery or batteries from the camera for a few moments, then try again.  If the lens still does not extend and an error is displayed, the camera will require service.

 

To start your repair process, you'll need to complete a Repair Request on our website.

 

If this is a time sensitive-matter, additional support options are available at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM