So that the Community can help you better, we will need to know exactly what Canon equipment you're using, any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or Mac OS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.
Thanks and have a great day!
My PC is running Windows 8.1 and has the Canon software installed. It is hard wire connected to my U-Verse router. I can wirelessly connect any of a number of devices to this network, but not my Canon PowerShot SX620 HS camera. I follow the instructions, the camera sees my U-Verse network, I enter the password, and the camera responds "Connection Failed". So, I am not even getting to my PC since I can't wirelessly connect to my U-Verse network.
I am well aware that I can use a USB cable to connect the camera to my PC - as I did with my earlier Canon camera - but the wi-fi capability is part of what I paid extra for when purchasing this camera.
Maybe there';s some help here:
That is correct. Note that I don't even get to see my PC from the camera because I can't log into my U-Verse network from it. I have no problem, however, logging into my U-Verse network wirelessly from laptop computers.
Check your security settings for your wireless access point. The behavior you describe is consistent with their being a list of approved MAC addresses that can connect, while all olthers are ignored and rejected.