Yes, they sent me the link; however, I had already been there, tried it several times and it didn't work. This is what I sent in via email from your website:
> Please provide the exact problem description
> (Please do not enter any credit card details or other financial information):
> I cannot download pictures via wifi and I would like to use this feature. CameraWindow does not recognize the camera. The camera is not showing up under AutoPlay. Sometimes when the camera tries to connect to my laptop, it states the settings are wrong. They're not. It connects when it wants to. As I type, it is having issues connecting to the laptop....searching. 4 bars for strength. Connected earlier with no issues.
> Please provide previous troubleshooting steps, or information that can help Canon assist you:
> I have called tech support twice. The first time it would not connect to my laptop. They could not help. I figured this out on my own. Second time for the above issue. No help from tech support. I've installed and uninstalled the software 3 times already...didn't help. I've posted on your forum hoping someone from canon would help me. No response. Someone on the windows forum has the same camera and had no issues with it. When I followed these steps on your site (https://www.usa.canon.com/CUSA/assets/app/pdf/wireless/camera/Sending-images-to-a-computer_sx530.pdf... if you go to page 23, 7B-2 (and going forward), this did not appear on my screen. However, it is listed under Control Panel/Devices and Printers.
>
> Has anything changed since the unit funtioned properly?
> (Installation of software, setting, cabling etc.):
> No.
>
> Are you receiving a specific error code, if so please enter here:
> CameraWindow: Cannot detect camera. Check connection to camera, then retry.
Another response from tech support: "If you have followed all of the steps and it is not working then I would recommend trying an alternate computer on a different network to rule out the network and the computer itself as the culprit. If you are still unable to get it to work then you could be right and it may be a problem with the Wi-Fi on the camera. Seeing that you have follow our directions and have even spoken to our tech support team twice for live troubleshooting it would be best to try another computer on another network in order to help us pinpoint why it is not connecting. Once you have had the opportunity let us know your findings and if the camera requires service I would be happy to send you a courtesy shipping label to send it in to us. I understand how frustrating this can be when you are trying everything to get it to work and it doesn't. I would be happy to continue to work with you to get this issue resolved."
The only other Wi-Fi devices I have access to, my Windows 7 notebook your program doesn't support 1024 x 600 (which is the max for the notebook) and my oldest laptop, your program doesn't support Windows XP. I guess I would think most people don't own a number of computers to try this on and not all computers are Wi-Fi capable...as my regular computer isn't. (My laptop is.)
As I was/am going to return the camera this week, I deleted the files on my laptop. I reinstalled the files yesterday hoping if I give it another shot, it'll work; however, now the camera won't connect at all to my laptop (not showing up under Devices). It just keeps searching for it. I get messages: Error detected, Wrong wi fi info (it's the correct password), Device not found, etc.
