Windows 7 computer does not recognize SX50HS when connected by cable

[hanklacey]

My computers, both of which run Windows 7, do not recognize the Powershot SX50HS when it is connected via the Canon cable. In other words, even after the cable is connected to the USB port and the camera's power is turned on, the camera does not show up as a device when you go to "Computer" and look at the list of drives, etc. How can I fix this? Thanks.

[cicopo]

Did you install the software that came with the camera?

[hanklacey]

I am not sure. There are Canon programs on the computers. Which one should I be looking for?

[cicopo]

If you don't know run the software disk that came with the SX50. It has the correct files that your computer needs in order to communicate with your camera.