What to do when Powershot has a lens error

[merrileeruth]

Powershot has error and lens doesn't open

[Naomi]

Hi merrileeruth!

To have a better understanding of your issue, please let everyone know which model Powershot camera you own. That way, our Canon Forum members and our Subject Matter Experts will be able to assist you with suggestions appropriate for your specific Powershot model series camera.

Thanks!

[merrileeruth]

PowerShot ELPH310HS

[Richard]

Hi Merrileeruth,

I recommend performing a hard reset of your camera.  Here's how:

Remove the battery pack from the camera and close the battery compartment.  Now Press and hold down the power button for 5 seconds.  Replace the battery pack and turn the camera on.

If your camera works normally, you're ready to start shooting.  If the issue persists, unfortunately, your camera will require service to resolve this issue.  For service options, please click here.