06-22-2013 09:43 AM
06-22-2013 03:47 PM
First contact Canon at 1-800-OK-CANON to see if they can help resolve the problem. But if not, and if the cost of professional repair is more than the value of the camera, then consider the following troubleshooting steps. Please note some of the last steps (Fixes 6 and 7) involve some risk to the camera, so weigh your options carefully before considering them:
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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