05-01-2013 07:10 PM - edited 05-05-2013 10:54 AM
UPDATED May 5:
I apologize to the forum for mixing two different problems. They are unrelated.
Problem #1: User error. I thought I was using a class 6 SD card but I was wrong. The yellow "!" indicates a pathologically slow card. Upgrading to a class 10 resolved this problem.
Problem #2: UNRESOLVED. Red battery indicator comes on prematurely. On a fresh charge, it'll turn red after recording for a couple of minutes. On a partially drained battery, it turns red immediately upon entering movie mode or pressing the record button. Turn the camera off and then right back on in "still" mode and it shows full charge and works fine ... until trying to shoot video. I have not precisely measured recording times but it'll record for at least 20 (maybe 30?) minutes while flashing red.
06-04-2013 11:09 AM
Jessica has been silent for a while so whatever fix they're installing on the returned cameras is not generally acknowledged or available.
06-04-2013 11:26 AM
OH I totally agree- if you are PATIENT ENOUGH- I erroneously assumed that EVERONE is interested in the fix to OCCUR before the vendor's drop dead RETURN date. my mistake.
I am not willing to keep the camera beyond the Amazon.com 30 day return date without a known fix installed. MY camera goes back before the 30 days are up- if the fix installed at the factory does not work.
If Jessica supplies you a firmware update that works... BEFORE your vendor drop dead return date- you are golden!!- or maybe you intend on keeping the camera either way..
06-04-2013 01:35 PM
I got mine yesterday... had the issue, bought a new battery, no change.... saw this forum, had a good read, rang canon (they knew nothing about it)
I've got it boxed up ready to return, and am picking the Nikon S9500 up on thursday.
I already own a canon EOS and a canon camcorder and photo printer. This was just gonna be a space, saving in the pocket, short holiday kind of all rounder.
I cant believe what i have read on here about lack of response from canon. I hate bad customer service, but blatant denial of an issue is beyond a joke. I won't buy another canon product.
Shame really, it take excellent stills.
06-04-2013 01:42 PM
@completelocks wrote:I got mine yesterday... had the issue, bought a new battery, no change.... saw this forum, had a good read, rang canon (they knew nothing about it)
I've got it boxed up ready to return, and am picking the Nikon S9500 up on thursday.
I already own a canon EOS and a canon camcorder and photo printer. This was just gonna be a space, saving in the pocket, short holiday kind of all rounder.
I cant believe what i have read on here about lack of response from canon. I hate bad customer service, but blatant denial of an issue is beyond a joke. I won't buy another canon product.
Shame really, it take excellent stills.
I called yesterday and they acknowledged the issue. You must have gotten some dufus on the phone.
06-04-2013 02:03 PM
06-04-2013 02:14 PM
@UnionStation wrote:
Anyone waiting for a firmware fix, good luck. Canon USA has gone radio silent again. They acknowledged the problem almost three weeks ago, said they were working on it two weeks ago and haven't officially said anything since. We have yet to see any of the cameras sent in successfully returned. Then again, we're in better shape than our counterparts overseas - who can't even get Canon to admit there's a problem.
Gordon Laing (Cameralabs review) wrote earlier today that his camera is also on its way back to him (should be there by week's end), so we have now a few repaired cameras on their way back to users. Obviously, the one in Gordon's hands will speak the loudest on the fixes Canon has done (or not done?). My point being, while the remote firmware fix may still be some ways off, evidently there are repairs/updates now being completed by Canon. Mine will go out tomorrow...since I live 30 miles from the repair facility, I might get mine back week's end as well.
We shall see.
06-04-2013 05:31 PM
06-04-2013 05:47 PM
UnionStation, I think you missed mcasale16's message, mldde of page 30.
Plus, I don't see why we ought to doubt Gordon Laing's word:
I'm very curious too, but again it could be a couple of weeks before I can re-evaluate this...
They collected mine last week and said they'd have it back by the end of this week, so I hope to test it then.
Suggesting a consipiracy theory that Canon will do some unique trick for his camera is...well, a conspiracy theory.
nuff said.
Paul, who's neither a glass_half_full nor a glass_half_empty guy
06-04-2013 06:06 PM
06-04-2013 06:28 PM
Hey Union: Not sure I understand why someone who long ago returned their camera and moved on would insist on lingering here and spouting off about the inadequacies of Canon (glaringly apparent already) to others. I mean, it's a free country, but sheesh. Most people would just move on.
09/26/2024: New firmware updates are available.
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