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SX20is recognized by Windows 10, but says no pictures found

Astronut
Apprentice

Hi -

 

I have a Canon PowerShot SX20is. It is connected to my Windows 10 laptop and is visible in File Explorer. However, when I click on it to download photos from the camera to the laptop, I get a message that no files are found. I clicked on the SX20is in Explorer, opened the drive and went to the DCIM folder, and it says it is empty.

 

I have installed the ImageBrowser EX software and tried it that way, too, to no avail.

 

I have viewed the images on the camera, so I know they are there.

 

Please advise what to do. Thank you.

 

Sandy

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