Problem with image transfer

[pb1114]

my images won't transfer to windows live photo gallery (powershot elph 300 HS) I don't get any error message

[Mykolas]

Hi pb1114!

Thanks for the post.

Are you able to download images from the camera using other software, like Canon CameraWindow?

If this is a time sensitive-matter, additional support options are available at Contact Us.

[pb1114]

Hi Mike, I talked with your technical support people and yes I can download pictures to the canon page. However I have always used the windows photo gallery in the past and the tech person advised me to call Windows support. I did and they were unanable to help after they took remote control so I am going to call my antivirus support team.  It appears that a virus may be interfering. I had malware cleaned out last week.

Thank You for your interest. ~ pb1114

[drmoreau]

Just copy them straight from the DCIM folder on the SD card to wherever you need them. Learning to actually manage files is an extremely important part of owning a PC.