PowerShot SX730 HS won't go into shooting mode

[ririi]

My Canon Powershot SX730 works for playback mode but not for shooting mode. I've searched up solutions but the only one that works for me is lightly tapping around the lens but it is only temporary. It returns to normal shooting mode then after 5 seconds the screen glitches and it turns off. After that point anytime I try to turn on the camera in shooting mode it turns on shows the Canon watermark and extends but doesn't go past the black screen. Is there any solutions anyone is aware of?

[John_Q]

Hello ririi,

Let's try a hard reset of the camera. Remove the battery and memory card. Close the compartments. Press and hold the [On/Off] button for 30 seconds. Then, follow up with these next steps. Try cleaning the battery contacts with a clean, soft microfiber cloth. Do not use any kind of solution when trying this. Go ahead and put the battery back in only. Make sure it has a good charge. Try the camera again. If the problem persists, then the camera has a malfunction unfortunately. 

Please follow the link below to access our online repair portal to arrange for service: 

https://mycanon.usa.canon.com/signin 

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.  

When shipping your camera, please be sure to remove the memory card and batteries. You are not required to send any accessories or manuals when shipping the camera.  Be sure to include your name, street address (no P.O. boxes, please), telephone number, email address, and a letter describing the issue with the product.