PowerShot SX730 HS Lens doesn’t close all the way when turned off

[Kristinaa2025]

 

Help! My camera works fine it’s just when I turn it off it looks like this and the bottom lens doesn’t shut. What can I do? My camera is the power shot sx730 hs.

[shadowsports]

Greetings,

The face of the lens appears to be damaged.  Was the camera ever dropped with the lens extended?  

[Kristinaa2025]

Noooo. I did drop my purse yesterday and my camera was in it. It worked fine yesterday too. 

[shadowsports]

Based on what I see, the lens appears to be damaged.  It should be sent to Canon for inspection.

To receive support, register the camera in your My Canon portal. Initiate a repair request.  Send it to Canon for inspection. They can tell you what the problem is.  

https://myprofile.americas.canon.com/us/signin