PowerShot SX60 HS "Lens error" after being dropped

[lponter]

I love this camera for backyard birding and travel. I'm getting too old to travel with a heavy lens. That said, I dropped mine from a height of about 1 foot, into about an inch of water, retrieved it immediately and dried it off. It wouldn't turn off, I put it away and later on, after removing battery and SD card and letting it dry more, I attempted to restart it. I get the "lens error" message and am notified that camera will shut down. No attempts at button combinations will restart it, although I did manage to factory reset it.

Am I out of luck? Is it dead? And I'm not finding any decently priced used ones either.

TIA

[John_Q]

Hello Iponter,

Based on your description of the camera's responsiveness, it does sound like the camera needs to be sent into our factory service center. At the FSC, they will determine what measures need to be taken to resolve the issue. Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal 

You will need to access or create your My Canon Account. 

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair. 

[normadel]

This 10-year-old model is very possibly not worth cost of repair, if it can even be done by Canon.

For what it's worth now, the time to remove the battery would have been IMMEDIATELY after it got wet. Leaving it in can cause all kinds of short-circuits and damage.