cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PowerShot SX420 IS Solid White Images When Fully Zoomed In

SnappySusan
Apprentice

Have used this camera for 1.5 years with no problems until...a few days ago. Images taken when fully zoomed in are a solid white. This starts when the lens is zoomed in at about the 50% mark. If anyone out there knows what causes this, I would love to hear from you!

It is not specific to any one setting, (i.e. live, auto, etc.) happens with all of them.

4 REPLIES 4

Joanne5
Apprentice

Strangely enough, I picked up my camera this morning and had the SAME problem. I've had the camera for over 2 years, and have had zero issues. It worked fine yesterday. I get to about 25 % zoom, and it's all white. I even tried a factory reset, nothing has worked. I can't imagine what could be wrong.

GinaThomas3010
Contributor

I have the same issue. I have had my camera for a few years longer, but it is the same thing. It is as though when zooming out, the photos are overexposed. But no one has answered, no one has any idea what causes this? 

Hello GinaThomas3010,

If you have reset the camera to factory default settings already and the issue still persists, then there is an issue with the  camera unfortunately. The camera would need to be serviced. For assistance you will need to contact support over the phone. Their phone number is 1-800-652-2666 and they are available Monday - Friday from 9:00 am to 9:00 pm EST.

John_Q
Product Expert
Product Expert

Hello SnappySusan,

If you have reset the camera to factory default settings already and the issue still persists, then there is an issue with the  camera unfortunately. The camera would need to be serviced. For assistance you will need to contact support over the phone. Their phone number is 1-800-652-2666 and they are available Monday - Friday from 9:00 am to 9:00 pm EST.

Announcements

03/30/2023: New firmware updates are available.

EOS R3 - Version 1.4.0

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10


03/28/2023: New firmware version 1.0.3.1 is available for EOS-R5 C
03/14/2023: New firmware version 1.8.1 is available for EOS R6
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.