07-03-2024
03:03 PM
- last edited on
07-03-2024
04:20 PM
by
Danny
Hi, when I try turning on camera it says lens error restart camera. When this happens the lens part won’t come out, so it’s like stuck. I was wondering if anyone knows how to fix it.
07-03-2024 04:18 PM - edited 07-03-2024 04:18 PM
Hi and welcome to the forum:
If you know that the battery has energy and is able to power the camera, very likely the motor that extends the lens and focuses it has died. Given that this is a 15 year old model, thus it is well past its support life, and it is unlikely that you can achieve a do-it-yourself repair, it might be time to consider investing in a new camera. The technology has improved greatly over the intervening period, so you will gain much benefit from that.
12/18/2025: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.