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PowerShot SD1100 IS Problem

elramsay
Apprentice

I have an older Canon camera that I had not used for a while. I tried using it recent, but started having a lens problem where the lens would not retract when I try to turn off the camera. Subsequent tries resulted in the following message popping up on the screen.

"Lens error, restart camera"

I don't know how to restart the camera. Does anyone know how I should proceed to get this matter resolved?

1 REPLY 1

Mark35mmF2
Product Expert
Product Expert

Hi,

The lens error message pops up when there is a mechanical issue with the lens mechanism. Unfortunately this camera is too old to be serviced but you should be able to get a discount on updating the unit through the Canon Upgrade Program at (800)385-2155 M-S 9am-9pm EST.

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