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PowerShot G7 X Mark II Black smudge in images?

brittmartin22
Apprentice

E6BDFEBF-9E5B-42AD-B02E-E900F3963934.jpeg

I recently purchased my canon, G7 X Mark II this past month. Everything was fine but recently I noticed that whether or not, I use the flash, there seems to be a little dot or smudge that is black in my pictures. I don’t see any dust on the lens, so is this dust on the sensor? I don’t understand how that would’ve happened. 

3 REPLIES 3

shadowsports
Legend
Legend

Greetings,

Please provide a sample image for us to view.

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

DDA69D4B-31AA-4204-9542-6501CEFF3F56.jpeg

 The black dot in between the pictures

kvbarkley
VIP
VIP

Probably something on the sensor. If you got it new, probably a manufacturing defect. And you can get it cleaned under warranty. Contact Canon. If you got it used, now you know why they got rid of it. You should still be able to send it in to Canon for cleaning, but you will have to pay for it.

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