Hi Marc,
It sounds like a frustrating situation! Here are a few steps you can try to resolve the issue:
1. Check the Card: Make sure the SD card is properly inserted into the camera. If you’re still facing issues, try using a different SD card, as the one you're using might be corrupted.
2. Reformat the Card: If the camera's format process isn't completing, try formatting the SD card on your Mac instead. Go to Disk Utility, select the card, and choose the "Erase" option. Format it as FAT32 or exFAT, which are compatible with the camera.
3. Check Camera Settings: Ensure that your camera is set to the correct USB mode when connecting directly to your Mac. Sometimes, the camera may default to a mode that doesn't allow file transfer.
4. Update Firmware: If your camera’s firmware is outdated, updating it might solve the issue.
5. Use Image Capture: On your Mac, try using the **Image Capture** app instead of relying on the Photos app or Finder to access your photos.
6. Try Another Reader: If possible, try using a different card reader to rule out any hardware issues with the current one.
If none of these solutions work, there may be a more significant issue with the camera or the SD cards. In that case, reaching out to Canon support might be the best next step.
