PowerShot ELPH 360 HS won't connect to computer via Wi-Fi

[kgw]

I have been working all day to get the camera to connect to my computer with the wifi.  I purchased a Canon powershot elph 360.  I have tried several times and it always comes up failed.  I am ready to take this camera back and get a refund.  I have a fairly new HP laptop with windows 10 so I would think there would be no issues.  I have done exactly as the manual tells you step by step and still will not work. I basically purchased this camera because it was supposed to use wifi.

[David_Reeves]

Has anyone addressed this issue? I have the same issue.... I just bought a new Canon ELPH 360 HS, and have been unable to get it to connect to my computer. I want to be able to download pictures to my computer's hard drive.... and do not want to use the cloud. The instructions in the user's manual seem to make sense, but something is just not connecting.

[newsense52]

Make sure your computer is wifi on by clicking the airplane icon at bottom right side of screen to switch to wifi is on.

Camera is off. Make first the computer wifi  enable to connect to your camera until it says not connected to camera, then power on the camera and wifi on to wait until both device are connected. If they are connected transfer of images will follow but if not the computer is not wifi enable.

[travelynne2000]

It didn't work for me although wifi is enabled on my computer.  I'm sorry I ever bought this camera.  Unfortunately it's too late to return it.

[travelynne2000]

mine is windows 11 but it doesn't connect either

[shadowsports]

Greetings,

This is a 9-year-old topic.  If you're having an issue, please start your own thread. 

https://community.usa.canon.com/t5/forums/postpage/choose-node/true/interaction-style/forum/override...

Please give your post a meaningful title.  Please include the model of your product and description of the issue you're experiencing.  It's helpful for us if you provide as much detail as possible.  I'll be more than happy to assist you. 

I'm sure whatever it is we can get a resolved for you.  

I'll be watching for your post 😉

[Stephen]

This thread is from 2016. We recommend starting a current thread and including information about your Canon product and how you want to connect it to your computer or home network. We can't help without enough information. 😊