PowerShot ELPH 360 HS White screen

[richellgv]

my camara powershot elph 360 doesn’t let me upload the pictures to my phone and its a all white screen like you can barely see anything what should i do?

 

 

[shadowsports]

Greetings,

Your camera (a nice one BTW) is approaching 8 years old.  

Please power it off and remove the battery and memory card.

Press and hold the shutter button for 15 sec.

Reinstall the battery and power on the camera.  

What are the results?

This could be related to the battery.  Is the battery Canon brand, do you have another you can test with?  Has the camera been dropped or bumped sharply?  There is a ribbon connector inside that could have been jarred loose.  The LCD also could have failed.  This is less likely but possible.

[richellgv]

its still a white screen and keeps frozen when i’m about to download the pictures to my phone. no i dont have another device to test it. The battery is also canon brand. i think it’s something inside that doesnt let me download the pictures/connect to wifi and screen. what should i do

 

 

[ebiggs1]

Otherwise it works as normal? If it doesn't it is broken and not a good one for repair.  If its just when you try to u/l to your iphone, I would look at software issues. Either on the camera or the iphone or both. Perhaps look for a FW update on the Canon web site.