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I just installed my new cannon camera onto my computer using the cd and now I can't find the icon.


I just installed my powershot camera and now can't locate the icon for it. Any idea where it could be? It's not under devices.



Hi, frogholler!

So that the Community can help you better, we will need to know exactly which model camera you have, and the version of Windows or Mac in use. 

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

My camera is a cannon powershot SX280HS and I'm using windows 7. Thank you., .

When you connect the camera to the USB cable and to the computer, does the Windows 7 recognize the camera? Usually the camera icon only pops up when you plug it in to the computer.

I finally got it. It took three tries but I'm all set. Thank you for being there when I needed you.

You're very welcome! Glad I could be of assistance!