G9x mark 2 won’t connect to my phone to download pictures.

[Andy113]

I’ve had my G9X mark 2 for a while and it has always worked before. I have come on holiday and now the phone won’t connect with the camera so I can’t download pictures. I have eventually managed to connect to Bluetooth but as soon as I try to download picture it switches to Wi-Fi and won’t connect. I have uninstalled the app on my phone and turned it off and then re installed. I have rest the Wi-Fi settings and changed the nickname but nothing seems to work. 

[Danny]

Thanks for joining the conversation, Andy113!

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Thanks and have a great day!

[Andy113]

The phone is galaxy s20 FE model sm-g780g/ds running version 13. Sorry I should have included that in my original post .

[John_Q]

Hello Andy113,

Let's start again by returning the WI-FI settings to default on the camera. In the yellow Tools (wrench) menu #4, select [Wireless settings]. You should now find [Reset Settings]. Select that and hit the [Set] button. Finally select [OK]. I have attached an article to walk you through the process of setting the connection back up HERE.

[Andy113]

Thank you John I tried that and it still doesn’t work