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G9x mark 2 won’t connect to my phone to download pictures.

Andy113
Apprentice

I’ve had my G9X mark 2 for a while and it has always worked before. I have come on holiday and now the phone won’t connect with the camera so I can’t download pictures. I have eventually managed to connect to Bluetooth but as soon as I try to download picture it switches to Wi-Fi and won’t connect. I have uninstalled the app on my phone and turned it off and then re installed. I have rest the Wi-Fi settings and changed the nickname but nothing seems to work. 

4 REPLIES 4

Danny
Moderator
Moderator

Thanks for joining the conversation, Andy113!

So that the Community can help you better, we need to know exactly which operating system is running on your mobile device (i.e. Android or iOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Andy113
Apprentice

The phone is galaxy s20 FE model sm-g780g/ds running version 13. Sorry I should have included that in my original post .

Hello Andy113,

Let's start again by returning the WI-FI settings to default on the camera. In the yellow Tools (wrench) menu #4, select [Wireless settings]. You should now find [Reset Settings]. Select that and hit the [Set] button. Finally select [OK]. I have attached an article to walk you through the process of setting the connection back up HERE.

Andy113
Apprentice

Thank you John I tried that and it still doesn’t work

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