G7x Mark III in focusing mode / does not react

[Ebelin]

Hi!
Recently my camera stopped reacting sometimes. None of the buttons work except the trigger, but since it also won't focus during these moments, the images are blurry. In manual mode, I cannot change aparture or time (or ISO). The numbers are not even framed, to indicate that they are adjustable, but just show like on Auto mode. It is a bit, like I would be pressing the trigger lightly to focus (even when I don't). To get out of the freeze, I press the trigger lightly many times and then it suddenly works again for a few images before it goes back to freezing. How can I prevent the freeze in the first place? I tried updating the firmware, pulling up on the trigger (in case it is somehow stuck, which it wasn't), but both didn't work.

Thank you for your help!

Ebelin

[NatalyaP]

Greetings Ebelin,

Let's try a couple of more things to see if it fixes this performance issue with your PowerShot G7 X Mark III camera. First, let's remove the battery and check inside the battery compartment to ensure that it is free from debris. You may also clean the contacts on the battery with a dry microfiber cloth.

We would also recommend on testing a different memory card with the camera. Please format the new memory card within the camera prior to taking pictures with it. Please note that formatting a card will erase all data from the card.

In case the issue persists then the next step is to suggest on sending the camera in to our facility for service.

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal.

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

[Ebelin]

Both didn't work, unfortunatly. But, if I charge the Camera a lot, even when it didn't run out yet, then it happens less frequently.

Thanks for the help!