04-20-2020 02:07 AM
I am trying to upload videos from my Canon Powershot to Photos (SD Slot is damaged so I have to use USB cables from my camera) but when I do, some videos say "Unable to read medadata. The file may be corrupt" while some other videos say "(null)(File name) The operation couldn't be completed." yet all the videos have been filmed in the same format and I have done this task for years and this has never happened before. Screenshot added for error message.
The memory card is also the same as used before
If it helps, my MacbookPro is running macOS High Sierra 10.13.6
I attached a screenshot of the error message
04-20-2020 11:17 AM
No luck using image capture either
04-20-2020 12:51 PM - edited 04-20-2020 12:52 PM
@aj2475 wrote:
@kvbarkley wrote:When was the last time you re-formatted the card *in the camera*?
That I never have
This should be mandatory. Despite all appearances to the contrary, memory cards do not come preformatted. The formatting on new memory cards is actually residue from production testing, which MUST be completely wiped with a low level format, preferably performed on a PC, and then again in the camera.
04-20-2020 01:14 PM
@aj2475 wrote:No no, Wadizzle is correct, my USB slot on my macbook was damaged years ago but my camera is fine and I didn't make any indication about the memory card not being removed from the camera.
But yes, the videos can be played back on the camera and the memory card I have been using is Sandisk 64gb Ultra Plus 10
Then Waddizzle is also correct that you should try using a card reader. Any other solution merely adds unnecessary complexity.
04-20-2020 04:50 PM
At this time I don't have a card reader.
I went ahead and formatted my card through my camera (SX740 btw)
I filmed two shots, one is under 2 minutes and the other is over 10 minutes. The shorter clip uploaded immediately and the longer clip has this message
04-20-2020 04:57 PM
Sorry, I guess you will need to get a card reader. It looks like the camera responds slower than the Mac expects it to.
04-20-2020 06:02 PM
But that still doesn't answer the question why this is all of a sudden even after re-formatting the card?
04-23-2020 11:49 AM
Can't answer. Many Macs have a card reader built in, except the low end macbooks with USB-C only.
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