cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropped camera, it turns on but the screen doesn't work - PowerShot Elph360

natalieewing
Apprentice

Recently I dropped my Canon Powershot Elph 360 hs camera, and it turns on however I can't take photos or access anything. A blank screen with black on one side and flashing white on the other appears and I can't fix it. What should I do? The lens opens and operates fine, it's an internal thing most likely/screen error. Please help thank you

2 REPLIES 2

NatalyaP
Product Expert
Product Expert

Greetings natalieewing,

I'm sorry to hear about the incident that occurred with your PowerShot ELPH 360 camera. Per the description you've provided, we recommend on sending the camera to our facility for service.

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal.

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

shadowsports
Legend
Legend

Greetings,

I'm sorry this happened.  Your elph360 is just over 7 yrs old.  Its probably not practical to try and replace new.  I suspect the repair could come close or exceed the value of the camera.  You can send it to Canon for inspection, but be prepared.  The camera last sold for $269. Not sure how banged up your Elph is, so send it in and get it checked out. 

My ultimate recommendation is buy a replacement used, or buy a new camera.  Point and shoot cameras are getting very hard to come by.  A modern phone, Pixel, Samsung or iPhone can easily exceed the 20MP image quality of the Elph.  I had a few Elphs and they are great shirt pocket cameras, but they don't do well when dropped.  If the repair is too costly, there are used options and new options.  Canon has a upgrade program too for people who's devices are EoL or that have met their demise (loyalty).  If you need advice, anyone here can help.

Canon Sales / Upgrade
Canon Upgrade Specialists at 1-866-443-8002

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10

~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
Avatar
click here to view the press release
Announcements