12-24-2019 07:52 AM
12-24-2019 08:25 AM
Hi There,
It sounds like your camera has a lens error. It is usually caused by debris in the zoom barrel or part of the lens may be out of alignment. If that is the case, it would need repair.
https://www.usa.canon.com/internet/portal/us/home/support/service-repair
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.